Jobs

Infrastructure Engineer

Posted by First Central Insurance & Technology Group

First Central Insurance & Technology Group have an exciting opportunity for an Infrastructure Engineer to join their Technology Services team in Salford Quays, Manchester, Haywards Heath, West Sussex, or Guernsey. (£31,000 - £50,000)


You’ll support the infrastructure function in delivering business objectives and implementation of delivering IT Services to meet business and platform needs and growth targets. Maintaining and proactively monitoring the environment, you’ll ensure any unplanned downtime for the business is minimised.
 
To be successful in this role, you’ll need to:

  • Have demonstrated experience in at least three of the core technology areas: Network, Server, Security and Telephony, including their configuration
  • Have an in-depth understanding, experience and working knowledge of the build, configuration and support of Microsoft technologies, SharePoint, PC, server and network systems (CISCO Switches & Servers, Firewalls), anti-virus packages, Virtualisation (VMWare and/or Hyper-V)
  • Have a good understanding of IT best practice such as ITIL and or SDI, together with Availability and Capacity Management

 
 
Job responsibilities

  • Support and delivery of a resilient infrastructure that supports the business needs across all jurisdictions and platforms
  • Work within agreed processes to deliver the business plan in line with IT policies
  • Ensure the provision of appropriate security systems and policies are in place and work to agreed KPIs and SLAs
  • Support the planning, development, documentation, implementation and testing of the corporate Disaster Recovery and Business Continuity processes and procedures
  • Assist in the development of a schedule of planned infrastructure replacement to support business needs
  • Responsible for ensuring all system and procedural documentation is accurate, effective and up to date, and assist in software auditing ensuring compliance
  • Provide support to all other departmental staff and ensure delivery of requested services
  • Identify and feedback any potential improvements to the IT systems and infrastructure
  • Liaise with suppliers and contribute to building the company’s relationship with them
  • Support and engage in the design, installation, upgrading, operation, control, maintenance and effective use of the network, server, voice and desktop infrastructures
  • Provide regular updates and reports on workloads, planned or unplanned outages, system improvements and any other IT-related issues that may affect business operation

 
 
Skills, knowledge & experience

  • Strong understanding of at least three of the following four core technology areas (Network, Server, Security & Telephony) including their configuration
  • In-depth understanding, experience and working knowledge of the build, configuration and support of Microsoft technologies, SharePoint, PC, server and network systems (CISCO Switches & Servers, Firewalls), anti-virus packages, Virtualisation (VMWare and/or Hyper-V)
  • In-depth understanding of Telephony systems
  • Good understanding of IT best practice such as ITIL and/or SDI
  • Good understanding of Availability Management and Capacity Management
  • Knowledge of FCA requirements (including TCF)
  • Experience in supplier management with a view to the successful support of third-party applications
  • Ability to communicate with and inspire others, together with experience of compiling reports detailing activity and progress along with project plans to within accurate timescales
  • Ability to prioritise multiple projects and explore new service or business possibilities
  • Good understanding of project management and methodologies