Infrastructure Services Engineer

Posted by C5 Alliance

To provide technical advice, implementation, support and maintenance services, and to ensure the availability of systems and services to both internal and external clients.

Key Responsibilities

  • Provide 1st, 2nd and some 3rd line engineering support to our external and internal clients.
  • Ensure conformity with the agreed processes, procedures and standards, as well as accurate and timely completion of the associated required documentation.
  • Ensure client satisfaction regarding the delivered services.
  • Provide resources for projects and managed service engagements as directed.
  • Assist in the delivery of internal improvement projects when required.
  • Be part of the Continual Service Improvement Plan at C5 – mentoring/assisting colleagues with the investigation of incidents and creation of knowledge base articles etc.
  • To work towards and meet set objectives of own Personal Development Plan/Progression Plan.
  • To be able to demonstrable growth in own professional and technical knowledge and skills.
  • This list is not exhaustive and there may be a requirement to undertake other duties as and when required. For example, this may include ad-hoc engineering projects and tasks to ensure and enhance the effectiveness of the service.

Skills, Knowledge & Expertise

There is a requirement for the following:
  • At least 2 years of experience in a similar technical role is required, as well as previous customer service/facing experience.
  • The MCSA in Server 2016 (or equivalent) or be working towards this qualification is desired.
  • ITIL Foundation.
  • A clean driving licence is essential in this role.
  • Experience is required of supporting Microsoft server and desktop-based operating systems.
  • Experience required in using and supporting the fundamental areas of servers and desktops (AD, DNS, GPO and DHCP etc).
  • Must have knowledge of virtual platforms (VMware and/or Hyper-V).
  • Experience with the core software our clients use (Citrix, Exchange, Office 365, WSUS).
It is expected that the postholder will have the following attributes:
  • Act in a highly professional and responsible manner, demonstrating high levels of integrity, honesty, fairness, respect, empathy, inclusion and ethical behaviour.
  • Work with the highest levels of confidentiality at all times.
  • Able to undertake tasks promptly and efficiently in an organised and calm manner, whilst meeting quality and performance standards.
  • The ability to problem-solve is key, as well as the ability to make decisions within one’s own area of responsibility, or in conjunction with other team members or more senior staff.
  • High levels of motivation are essential.
  • Able to adapt and change to organisational and role requirements with a positive attitude, recognising the value of change.
  • Excellent communication skills (both written and verbal) are required.
  • An exemplary customer service approach is essential, putting the customer at the heart of everything we do.
  • Work collaboratively within a team, working effectively for common business goals.
  • The confidence to show leadership qualities when working on a larger project.


Application Deadline; October 29th 2021