Junior Infrastructure Services Engineer (Guernsey)

Posted by C5 Alliance

To provide technical advice, implementation, support and maintenance services, and to ensure the availability of systems and services to both internal and external clients.

Key Responsibilities

  • Provide 1st, 2nd and some 3rd line engineering support to our external and internal clients.
  • Ensure conformity with the agreed processes, procedures and standards, as well as accurate and timely completion of the associated required documentation.
  • Ensure client satisfaction regarding the delivered services.
  • Provide resources for projects and managed service engagements as directed.
  • Assist in the delivery of internal improvement projects when required.
  • Be part of the Continual Service Improvement Plan at C5 – mentoring/assisting colleagues with the investigation of incidents and creation of knowledge base articles etc.
  • To work towards and meet set objectives of own Personal Development Plan/Progression Plan.
  • To be able to demonstrable growth in own professional and technical knowledge and skills.
  • This list is not exhaustive and there may be a requirement to undertake other duties as and when required. For example, this may include ad-hoc engineering projects and tasks to ensure and enhance the effectiveness of the service.

Skills, Knowledge & Expertise

There is a requirement for the following:
  • At least 2 years experience in a similar technical role is required, as well as previous customer service/facing experience.
  • The MCSA in Server 2016 (or equivalent) or working towards this qualification is desired.
  • ITIL Foundation. 
  • A clean driving licence is essential in this role.
  • Experience is required in supporting Microsoft server and desktop-based operating systems.
  • Experience required in using and supporting the fundamental areas of servers and desktops (AD, DNS, GPO and DHCP etc).
  • Must have knowledge of virtual platforms (VMware and/or Hyper-V).
  • Experience with the core software our clients use (Citrix, Exchange, Office 365, WSUS).


Application Deadline: October 19th 2022