Service Desk Analyst

Posted by C5 Alliance

The role provides first line support to C5 clients, ensuring associated Service Level Agreements are met and customers have a point of contact to log and manage reported issues.  This includes providing both reactive support, and proactive problem management and trending to identify common issues for root cause resolution.  The role also includes reporting and some auditing of calls logged within the Service Desk system to ensure clarity, timely updates and quality.