A world-leading, administration services company is looking to recruit a highly professional Service Desk Analyst to join their IT service department.
In this role you will provide support in maintaining, upgrading, implementing, and troubleshooting their IT applications, hardware, and infrastructure.
• Providing IT support advice via phone, email, and face to face.
• Managing support calls with third parties through to escalation.
• Managing the physical set up of workstations, ensuring all PCs and laptops are fit for operation.
• Consulting the Service Delivery Manager regarding any hardware faults and training related support calls.
• Implementing end-user training programs and identifying, recommending, and developing to increase efficiency.