Service Desk Analyst

Posted by Situations

A world-leading, administration services company is looking to recruit a highly professional Service Desk Analyst to join their IT service department.

In this role you will provide support in maintaining, upgrading, implementing, and troubleshooting their IT applications, hardware, and infrastructure.

Key duties:

•             Providing IT support advice via phone, email, and face to face.

•             Managing support calls with third parties through to escalation.

•             Managing the physical set up of workstations, ensuring all PCs and laptops are fit for operation.

•             Consulting the Service Delivery Manager regarding any hardware faults and training related support calls.

•             Implementing end-user training programs and identifying, recommending, and developing to increase efficiency.