Community

Sure supports island community with connectivity measures

In response to the coronavirus outbreak Sure is introducing a number of connectivity measures to support the local community

In response to the coronavirus outbreak Sure is introducing a number of connectivity measures to support the local community at this unprecedented time.

  • Free upgrade to Sure’s standard broadband service for customers currently using the basic broadband service. This will double customer speed from an average of 16 Mbps to 34 Mbps until 30 June. Customers who wish to upgrade their service must visit www.sure.com/faster to check availability and apply online
  • Customers who use a Piper Lifeline service or who are on the Telephone Assistance Scheme (TAS) will have free local landline calls 24 hours a day. This will automatically be applied to eligible customers’ accounts by 10 April until 30 June
  • Mobile and landline calls to the States of Guernsey’s COVID-19 advice lines (01481 756938 and 01481 756969) have been made free of charge
  • Any islanders who are unable to return from overseas due to the outbreak will be supported with free-roaming boosters and discounted roaming rates to ensure they can stay in contact with family and friends here. Those customers should get in touch with Sure directly
  • Sure landlines already include free local landline calls to local landlines every weekday from 6 pm to 8 am and all day on weekends (Friday 6 pm to Monday 8 am)

“With many islanders now being required to work from home, self-isolating and practising social distancing to help protect the wider community we understand the importance connectivity will have to ensure we can all stay in touch and keep informed and local businesses can continue operating,”

Ian Kelly, CEO of the Sure Group.

“We’ve introduced these connectivity measures to support the local community and hope these will help to make this difficult time a little bit easier. We will of course, continue to monitor the situation as it evolves and will introduce additional measures to support islanders as required.

“Everyone at Sure is working hard to ensure all islanders can continue to access the national critical communication infrastructure that we provide across the Bailiwick. We have the procedures in place to maintain the resilience and capability of our networks and our operations and we are confident that the infrastructure can cope with the inevitable change in demand for phone and internet services.

“This is a worrying time for everyone and we are here to support our island communities as best we can. I’d like to thank our customers for their ongoing support and our employees for their hard work in keeping the islands connected.”

Details of the new connectivity measures can be found on the Sure website at www.sure.com/coronavirus

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