Project Management & Business Analysis

What do you do in your role?

Responsible for the oversight and mentoring of our team of Business Analyst Consultants. I ensure that their work is of the required quality that our clients expects from us and that it is aligned with the chosen methodology.

What training have you undergone?

I have completed the BCS Diploma in Business Analysis and also the Advanced Diploma in Business Analysis. I have also completed a plethora of other qualifications that provide me with a rounded view on business and technology.

What do you do on an average day?

A lot of my work involves speaking with business stakeholders or liaising with Developers, Project Managers and Architects making sure the solution we are delivering is fit for purpose and feasible from a technology and time/cost perspective is key to ensure a successful implementation. I spend a lot of my time either in 1:1 interviews, holding group workshops or informally meeting people over coffee to discuss a problems or ideas.

What skills do you need for your job?

The ability to listen and get on well with people is key. It is very important to understand what people need and gain their trust so that you can fully understand what any new product needs to do. A key eye for detail is also a great attribute to ensure that documentation and analysis artefacts (process maps, value chains and other models) are completed to a high standard.

What advice would you give job seekers in the same field?

Get your CV out there and actively obtain experience and exposure in as many different organisations as you can. I am lucky to have worked in some amazing businesses, ranging from Financial Services, Retail, Insurance, Supply Chain and even Mining!

What would be your top tip for individuals wanting to get into the field that you work in?

If you like to work with people, making their lives easier by providing technology and solutions that works get in touch with one of the local technology change organisations. Becoming a business analyst opens up lots of other opportunities within technology.

What do you do in your role?

IT risk assurance - which means undergoing understanding businesses systems and applications and making sure that each control EY have in place are met and also any risks are mitigated.

What training have you undergone?

I am trained by a senior member of staff onsite and also have been to training courses in Jersey and Newcastle since joining.

What do you do on an average day?

This can be anything from completing relevant documentation to an audit to learning new things about IT to studying towards a qualification.

What skills do you need for your job?

Good literacy skills, attention to detail and the skill to be able to adapt in any situation.

What advice would you give job seekers in the same field?

Make sure to not be afraid when you walk in to the business as they are not going to judge you if you get something wrong. If you show the willingness to try again until you succeed that's a key quality that will get you through anything and if you show willingness and drive there is no reason you cant get yourself a job/ more work experience in any business.

What would be your top tip for individuals wanting to get into the field that you work in?

Don't be afraid to get things wrong the first time and always ask questions and show willingness to progress and learn.

What do you do in your role?

I work within Resolution IT’s Business Solutions department which is varied and diverse. My main role is to analyse and implement information technology solutions for businesses. The main focus is to understand the client’s business and what they do so that we can add value to their business. We do this by using technology to improve their efficiencies and automating some of their business processes.

What training have you undergone?

My training has come in many different forms. I have used online training courses, product webinars and have attended conferences around Europe to gain my product knowledge and certifications. I am quite fortunate that Resolution IT have a huge commitment to training in all forms and support me in the certification direction I want to go. To date I am CompTIA A+ and Microsoft Office 365 MSCA certified and I am currently studying towards the Microsoft Productivity MCSE.

What do you do on an average day?

I love the fact that every day is different but an average day would involve me working on different tasks or projects for the clients with active projects. I could be working from the office creating a modern Intranet or taking part in a project scoping meeting at a client’s office. Every day depending on workload I set time aside to research new technology. This might be a new product which has just been released or getting myself up to speed on a new technology or service which the company is releasing.

What skills do you need for your job?

Without a doubt, I think the tops skills you need are people skills and technical ability. With good people skills you can build that relationship with your client so you can understand their business and they can understand what technology can do for them. You then need the technical skills to translate their requirements into a business solution. I would also say being able to spot an opportunity within a business where technology can make them more efficient is a key skill but this comes with experience.

What advice would you give job seekers in the same field?

Love technology, care about your client and embrace change.

What would be your top tip for individuals wanting to get into the field that you work in?

I’ve always had an interest in technology and wanted to work within this industry but it is often difficult to get into as a trainee. I put myself forward for work experience during holidays and that gave me the opportunity to prove myself so I would suggest doing the same. These opportunities aren’t always available therefore getting any kind of customer service work experience in the meantime is useful as the technology skills can be taught later but keep aiming for your goal.

What do you do in your role?

Set the vision and direction for the development of website and ecommerce technology, from the customer experience front end through to payments, reporting and delivering product to customers.

What training have you undergone?

Agile product owner training (CSPO) , Agile scrum master (CSM) , Good A levels and a degree in science.

What do you do on an average day?

Review customer needs/ feedback, create and share vision and new products to stakeholders, Priorities and manage the road map / delivery of new product and services.

What skills do you need for your job?

Customer empathy, basic analytical and problem solving, strong communication skills (verbal and written), good leadership and mentoring and commercial acumen.

What advice would you give job seekers in the same field?

Get a good grounding of experience in a digital agency or online business. Try many areas of the business to gain insight and find what interests you.

What would be your top tip for individuals wanting to get into the field that you work in?

Try it for yourself. Build a small website to sell items or try selling on Ebay/ tig.gg to get a idea of what interests buyers when there is no sales person present.