IT Infrastructure & Support

An Infrastructure Technician is an IT professional who delivers technological support to external and internal customers. 

In the IT field, these technicians play an essential role in the smooth functioning of computer hardware, software, and networks. Assisting in maintaining an organization’s vital productivity they are also called first or second line support, they are responsible for active maintenance of organization IT assets.


What qualifications would I need?

As the role of the Infrastructure Technician is to plan and perform the design, installation, and connectivity of computer systems and network infrastructure. Technician’s role are also accountable for telephone services, security systems and other related electronic infrastructure for business.

A good base knowledge for a technician position would require a degree in information technology or a computer science field, along with a good knowledge of networking protocols and services such as TCP/IP, DNS, DHCP, and VPN.

There are many certifications available in the market for a technician, but when it comes to Network Infrastructure, the CNIT certification is considered best for future career development. To start with infrastructure technician apprenticeships can be a good option for this career.

What courses are available?

SURE Academy

The Sure Academy is a two-year paid employment programme. It is part of our commitment to offer local people a channel into the workplace and provide an opportunity for bright, enthusiastic and motivated school and college leavers to join our business and gain practical training, an internationally recognised qualification and a high quality experience that will lead to an exciting and challenging career.

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LinkedIn Learning

LinkedIn Learning’s full library of courses and learning paths provide on-demand educational resources for just about any IT infrastructure management need. If you’re looking for a starting point to build your IT infrastructure training program, LinkedIn also provides links to certifications can help create the foundation to your career.

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By connecting students all over the world to the best instructors, Udemy aims to help individuals reach their goals and pursue their dream careers.

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Specializations and courses in software development address the process of creating software, including development tools and methodologies (such as Agile development), programming languages (including Python, C, Java, and Scala), and software architecture and testing.

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IT Professional Training 

This Microsoft Technology Associate (MTA) is Microsoft’s newest suite of technology certification exams that validate fundamental knowledge needed to begin building a career using Microsoft technologies. This program provides an appropriate entry point to a future career in technology.

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How do I find out more?

You can read up to date news articles in the Skills and Education of our website.

Opportunities in Guernsey

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Justin Bellinger

Carrier, Wholesale & Business Development Director, Sure

What do you do in your role?

Business development in Global markets, strategy for Sure Group and I am Digital Champion for our group of companies. I am also ultimately responsible for our relationships with other telecom operators around the Globe.

What training have you undergone?

I have been lucky enough to have gone through extensive training both within Sure and independently. Post 16 my path moved from the Grammar School through College of Further Education and Highlands College in Jersey to an apprenticeship in Electronic Engineering. From there I moved into the field of telecommunications, building the first internet backbone for the Channel Islands. In my early career I picked up various qualifications in technologies delivered by Microsoft and Cisco as well as more specialist information security qualifications, the majority of these were through self-study, including becoming a Certified Information Systems Security Professional in the early 2000's. Through Sure I have undertaken a number of sales, management and emerging leader programmes. The most interesting training that I have taken in the last 5-10 years is that I was lucky enough to be sponsored by Sure to take an International Masters in Practicing Management which took me to universities in Lancaster, Montreal, Bangalore, Beijing, Rio as well as management exchanges in South Korea and Japan.

What do you do on an average day?

i) Have fun

ii) Make a difference

What skills do you need for your job?

Be agile, inquisitive and collaborative.

What advice would you give job seekers in the same field?

Constantly adapt, be persistent, be collaborative and be prepared to change roles, responsibilities and jobs so that you can continue to learn throughout your whole career.

What would be your top tip for individuals wanting to get into the field that you work in?

A good technical grounding can be useful but the most important thing about business is people. Communicating at all levels, using different lenses for different scenarios will be the thing that sets you apart from the crowd and will make your career more fulfilling.

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